Property Scientist Privacy Policy

Welcome to Property Scientist! We value your privacy and are committed to ensuring that your personal information is protected and managed with care. This Privacy Policy explains how we, “Property Scientist” or “We” or “Us” or “Our,” a Real Estate Regulatory Authority (“RERA”) Registered Agent bearing RERA No: A52100006911 and GST No: 27BYIPS1717F1ZB, with our office located in Pune, collect, use, share, and safeguard your personal data when you interact with our website, services, and communications.

As a RERA-registered real estate agency, we operate in strict compliance with Indian data protection laws, including the Information Technology Act, 2000, and the SPDI Rules. We also strive to meet international standards where applicable. Our primary objective is to be transparent about our data practices and empower you to make informed decisions regarding your personal information.

By accessing and using our website and services, you acknowledge and agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully and reach out to us with any questions or concerns.

1. Introduction

• Purpose: We respect and are committed to protect users' personal information.

• Scope: This Privacy policy applies to all users of the website, including visitors, clients, and business partners, affiliates and partner Developers

2. Definitions

• Personal Information: personal information shall mean your name, email id, phone number and property preferences

• Sensitive Personal Data: any sensitive personal data or information as defined by Indian and international laws or any other applicable laws.

• Data Controller: We are data controller and are responsible for your data collection and processing.

• Property Scientist / We / Us / Our: shall mean Property Scientist, its subsidiaries, affiliates and associated companies

• User or You: shall mean any person who accesses our websites and landing pages or platform

3. Data Collection

• Types of Data Collected:

  • Personal identification information – Full name, email address, phone number and property preferences

  • Non personal identifiable information - We may collect non-personally identifiable information, such as general browsing behavior, and usage data, to enhance our services and improve user experience. This data is collected anonymously and cannot be used to identify you as an individual.

  • Usage data (IP address, browser type, etc.).

• Methods of Collection: data is collected through Contact forms, cookies, analytics

4. Sensitive Personal Data

• We do not collect or process any Sensitive Personal Data or Information (SPDI) as defined under applicable laws, including but not limited to financial information, health data, biometric data, or any other data categorized as sensitive under regulations such as the Information Technology Act, 2000, and the General Data Protection Regulation (GDPR).

• Our website is designed to collect only basic personal information necessary for providing our services, such as your name, contact details, and property preferences. Should we ever need to collect sensitive personal data, we will obtain your explicit consent and update this Privacy Policy accordingly.

5. Legal Basis for Processing

As a RERA-registered real estate agent, Property Scientist processes personal data in compliance with applicable data protection laws. We rely on the following legal bases for processing your personal information:

• Consent: We may process your personal data based on the consent you provide when you use our services, such as when you submit inquiries, sign up for newsletters, or participate in marketing activities. You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.

• Contractual Necessity: Certain personal data is necessary for us to fulfill our contractual obligations to you. For example, when you enquire for a property through our platform, we require your contact details and property preferences to communicate with you, and ensure that you receive the services as agreed.

• Legal Obligation: We may process your personal data to comply with legal obligations, such as fulfilling regulatory requirements under RERA, responding to lawful requests from public authorities, and maintaining records for tax or audit purposes.

• Legitimate Interests: We may process your personal data where it is necessary for the legitimate interests of our business, provided that such interests are not overridden by your rights and interests. This may include improving our services, conducting market research, and managing our relationships with clients.

• Public Interest: In certain circumstances, we may process personal data where it is necessary for the performance of a task carried out in the public interest, such as fulfilling regulatory requirements related to real estate transactions.

6. Use of Personal Information

• Purpose of Use: purposes for which personal data is used, such as:

  • Processing property inquiries and transactions.

  • Communicating offers, updates, and promotional content.

  • Complying with legal obligations and regulatory requirements.

  • Enhancing website functionality and user experience.

7. Data Sharing

We value your privacy and are committed to handling your personal information with care. However, there are certain situations where we may share your personal information with trusted parties to provide you with the best possible service. We may share your personal information in the following ways:

• With Developers / Builders: We may share your personal data with RERA-registered developers and builders for purposes such as lead registration, lead tagging, and further lead processing. This is done to ensure that your inquiries and interests are efficiently addressed by the appropriate parties.

• Third-Party Service Providers: We may share your personal data with third-party service providers who assist us in providing services to you. This includes IT service providers, and platforms like Google Ads and Facebook Ads for marketing purposes. These service providers are bound by strict confidentiality agreements and are only permitted to use your data to perform the services they are contracted for.

• Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. This may include sharing your information with regulatory authorities, government agencies, or legal bodies.

8. International Data Transfers

We generally do not transfer your personal data outside of India. However, we may utilize third-party services, such as Google Ads and Facebook Ads, which may involve the processing of data by these providers in various locations globally.

These third-party providers are subject to data protection regulations applicable to international transfers, including the EU-US Privacy Shield Framework (if applicable). They have implemented appropriate safeguards to protect your personal information.

You can find more information about how these third-party providers handle your data in their respective privacy policies.

If you wish to exercise your right to object to international data transfers, please contact us at support@psindia.co.

9. Data Retention

• We will retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, we may retain your data to:

  • Process your inquiries or requests

  • Provide you with relevant information or offers

  • Comply with legal obligations

• You can request the deletion of your Personal Data at any time by contacting us on support@psindia.co. Upon receipt of such a request, we will delete your data within 7 working days unless there is a legal reason to retain it.

10. Data Security

• Security Measures: We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security practices include data encryption, access controls, and regular security audits. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

• Breach Notification: In the event of a data breach, we will take appropriate steps to investigate and notify affected users as required by applicable laws

11. User Rights

• Access: Users have the right to access their personal data held by your organization.

• Correction: Users can request corrections to any inaccuracies in their personal data.

• Erasure: Users have the right to request the deletion of their personal data.

• Objection: Users can object to certain types of data processing (e.g., marketing).

• Data Portability: Mention the right to data portability where applicable under GDPR.

• Withdraw Consent: Explain the right to withdraw consent at any time without affecting the lawfulness of prior processing.

12. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and support our marketing efforts. These include both first-party cookies and third-party cookies placed by our advertising and analytics partners.

Types of Cookies Used:

1. First-Party Cookies:

   • Google Ads Conversion Tracking: We may use Google Ads to track conversions. When you interact with our ads, a first-party cookie is placed on your device to help us measure the effectiveness of our advertising campaigns.

     • Example Cookie: gclau

   • Google Analytics: We may use Google Analytics to understand how visitors interact with our website. This tool sets first-party cookies that track user behavior, session duration, and pages visited.

     • Example Cookies: ga, gid, _gat

2. Third-Party Cookies:

   • Google Ads: Google Ads may place third-party cookies on your device to serve ads based on your previous visits to our website or other websites. These cookies help Google and its partners deliver ads that are relevant to your interests.

     • Example Cookies: IDE, ANID

   • Facebook Ads & Facebook Pixel: We may use Facebook Ads and the Facebook Pixel to track user interactions with our website. The Facebook Pixel enables us to measure the effectiveness of our ads, optimize ad delivery, and create retargeting audiences. This involves placing third-party cookies on your device that track your activity across different websites.

     • Example Cookies: fr, fbc

Managing Cookies:

• You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website and limit some functionalities.

• To opt out of personalized ads:

  • For Google Ads, visit the Google Ads Settings.

  • For Facebook Ads, visit the Facebook Ad Preferences.

For more information on how these third-party platforms use cookies and handle your data, please refer to their respective privacy policies.

13. Third-Party Links

• This website contains a link to the official RERA (Real Estate Regulatory Authority) website. Please note that we have no control over the content or privacy practices of the RERA website. Once you click on the link, you will be subject to the terms and conditions and privacy policy of the RERA website.

• We encourage you to review the RERA website's privacy policy to understand how your information is collected and used.

• By clicking on the RERA website link, you acknowledge and agree that you are leaving our website and entering a third-party website.

14. Children’s Privacy

• We do not collect personal information from individuals under the age of 18. If we discover that we have collected personal information from a child under 18, we will delete it promptly

• If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@psindia.co or +91 855 2080 777. We will take steps to delete such information and prevent future collection

• By using our website or services, you represent that you are at least 18 years old or older.

15. Changes to the Privacy Policy

• Policy Updates:

• We may update this Privacy Policy periodically. If we make substantial changes, we will inform you by posting a notice on our website or contacting you directly. By continuing to use our website or services after any changes, you agree to the updated terms.

• Version No 1.2 This privacy policy was last updated on September 2, 2024. This version (1.2) includes clarifications in the data sharing section and enhancements to make the policy more comprehensive and user-friendly.

16. Contact Information

• Data Protection Officer:

We take your privacy seriously and are committed to protecting your personal data. To ensure that your data is handled securely and in compliance with applicable data protection laws, we have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and ensuring compliance with regulatory requirements.

If you have any questions or concerns regarding our privacy practices or how your personal data is handled, please contact our Data Protection Officer (DPO) at support@psindia.co. This email address is dedicated to handling privacy-related inquiries and ensuring compliance with applicable data protection regulations.

Contact Details:

• Name: Ninad More

• Designation: Data Protection Officer (DPO)

• Email: support@psindia.co

• Phone: +91 77095 19796

• Postal Address: GITT2B0302, Godrej Infinity, Mundhwa, Pune, Maharashtra, 411036

We will make every effort to address your concerns promptly and in accordance with our legal obligations.

17. Grievance Redressal Mechanism (Specific to India)

Grievance Officer

In compliance with the Information Technology Act, 2000, and the associated rules, we have appointed a Grievance Officer who is responsible for addressing any complaints or concerns related to the protection of your personal data. The Grievance Officer is committed to resolving your issues promptly and in accordance with legal requirements.

If you have any grievances or complaints regarding how your personal data is being handled, or if you wish to raise any concerns about your privacy rights, please contact our Grievance Officer:

Contact Details:

• Name: Tausif Shaikh

• Designation: Grievance Officer

• Email: support@psindia.co

• Phone: +91 855 2080 777

• Postal Address: GITT2B0302, Godrej Infinity, Mundhwa, Pune, Maharashtra, 411036

Timeframe for Response:

Our Grievance Officer will acknowledge your complaint within 48 hours and aim to resolve your concerns within 7 working days. We are committed to addressing all grievances efficiently and ensuring compliance with applicable data protection laws.

18. Legal Compliance

• Compliance Statement:

We are committed to safeguarding your personal data in accordance with all applicable laws.

Indian Laws:

· We comply with the Information Technology Act, 2000, and the SPDI Rules (2011), ensuring secure processing of your data within India.

International Regulations:

· Where applicable, we adhere to the General Data Protection Regulation (GDPR), maintaining high standards for data protection, especially for individuals in the European Union.

We continually review our practices to ensure compliance with these and other relevant regulations. For further details, please contact our Data Protection Officer or Grievance Officer.

19. Dispute Resolution and Jurisdiction

The laws of India shall govern this Privacy Policy and any dispute arising out of or in connection with it. The courts of Pune, India, shall have exclusive jurisdiction to settle any such dispute. However, we encourage parties to explore alternative dispute resolution methods before resorting to litigation.

20. Terms of Service:

Please refer to our Terms of Service for additional terms and conditions governing your use of our website and services.